Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the use of services provided by AlpineHost ("AlpineHost", "we", "us" or "our").

By ordering, accessing or using any AlpineHost service, including web hosting, WordPress hosting, domain registration and related services, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our services.

2. About AlpineHost

3. Scope of Services

AlpineHost provides hosting-related services, including but not limited to:

• WordPress Hosting
• Shared Web Hosting
• Domain Registration
• Website Migration Services
• SSL Certificates
• Related Infrastructure Services

Services may be updated, modified or discontinued from time to time.

4. Service Availability

Services are provided on an "as available" and "as is" basis.

While AlpineHost strives to maintain high service availability and performance, we do not guarantee uninterrupted access to any service.

Scheduled maintenance, emergency maintenance, software updates and circumstances beyond our reasonable control may affect availability.

5. Customer Responsibilities

Customers are responsible for:

• Maintaining accurate account information
• Protecting account credentials
• Keeping software, applications and websites up to date
• Securing websites and applications hosted on our platform
• Complying with applicable laws and regulations

Customers must immediately notify AlpineHost of any suspected unauthorised access or security incident affecting their account.

6. Domain Registration Services

Domain registrations are subject to the policies and requirements of the relevant domain registry and registrar. AlpineHost cannot guarantee the availability of any domain name.

Customers are responsible for:

• Providing accurate registration information
• Renewing domains before expiry
• Complying with registry requirements

Failure to renew a domain may result in suspension, cancellation or loss of ownership.

7. Payments and Billing

All services are provided on a prepaid basis unless otherwise agreed in writing. Invoices must be paid by the stated due date.

Failure to pay may result in:

• Service suspension
• Service termination
• Domain suspension
• Additional administrative fees

Chargebacks or payment disputes may result in immediate suspension of affected services pending investigation.

8. Renewals

Recurring services are renewed according to the selected billing cycle.

Customers are responsible for ensuring valid payment methods are available and for cancelling services before renewal if they no longer wish to continue using them.

9. Acceptable Use

All services are subject to our Acceptable Use Policy. Customers must not use AlpineHost services for activities that:

• Violate applicable laws
• Distribute malware or malicious software
• Engage in phishing, fraud or abuse
• Infringe intellectual property rights
• Disrupt networks or services
• Send unsolicited bulk communications

AlpineHost reserves the right to suspend or terminate services that violate these requirements.

10. Security Responsibilities

11. Data and Backups

Customers remain responsible for maintaining copies of their data.

While AlpineHost may provide backup services, backups are offered as a convenience and should not be considered the sole source of data protection. Customers should maintain independent backups of critical data.

AlpineHost shall not be liable for data loss, corruption or restoration failures.

12. Suspension and Termination

AlpineHost reserves the right to suspend or terminate services immediately where necessary to:

• Protect infrastructure security
• Prevent abuse
• Comply with legal obligations
• Address payment defaults
• Mitigate operational risks

Where reasonably possible, notice will be provided prior to suspension.

13. Intellectual Property

Customers retain ownership of all content, data and intellectual property uploaded to their hosting account.

AlpineHost retains all rights, title and interest in its infrastructure, software, branding, documentation and services.

14. Limitation of Liability

To the maximum extent permitted by applicable law, AlpineHost shall not be liable for:

• Indirect damages
• Consequential damages
• Loss of profits
• Loss of business opportunities
• Loss of data
• Service interruptions beyond our reasonable control

Any liability arising from the use of AlpineHost services shall be limited to the fees paid by the customer for the affected service during the twelve (12) months preceding the event giving rise to the claim.

15. Indemnification

Customers agree to indemnify and hold harmless AlpineHost from claims, liabilities, damages, losses and expenses arising from:

• Misuse of services
• Breach of these Terms
• Violation of applicable laws
• Infringement of third-party rights

16. Data Protection and Privacy

AlpineHost processes personal data in accordance with applicable Swiss data protection legislation, including the Federal Act on Data Protection (FADP), and other applicable legal requirements.

Further information is available in our Privacy Policy.

17. Force Majeure

AlpineHost shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Power outages
• Telecommunications failures
• Cybersecurity incidents
• Government actions
• Labour disputes

18. Changes to These Terms

AlpineHost may update these Terms from time to time. The most current version will always be published on this page together with the updated revision date.

Continued use of our services following publication of revised Terms constitutes acceptance of the updated Terms.

19. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of Switzerland.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Canton of Ticino, Switzerland.

20. Contact Information